Reply Forwarding: SNG Notification Manager

Client replies can only be forwarded if they are sent via text message (SMS).
Email replies are not recorded or forwarded.

To enable SMS replies, make sure the Twilio Incoming Webhook is set up correctly (see Initial Setup). Without it, the plugin will not be able to capture or forward client responses.

Clients can technically reply to any of the four notification types (On the Way, Job Complete, Job Skip, Off Schedule) and their replies will be recorded. However, unless the reply is in response to an On the Way notification, clients will automatically receive the message defined in the Automatic Response To Text setting (see Initial Setup).

Handling On the Way replies

• When replying to an On the Way notification, clients are expected to respond with one of the following codes:

  • ENT - (Enter): Indicates it is safe for the technician to enter the yard.
  • DNE - (Do Not Enter): Indicates the yard is not safe to enter at this time.

• If the client does not include either of these two codes, they will receive the following message:

  • Invalid reply. Please respond with either ENT (Enter) or DNE (Do Not Enter).