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Frequently Asked Questions

The popup is not showing on my site. What should I check?**

  1. Go to SNG Exit Intent → General and confirm Enable Exit Intent is checked and saved
  2. Check that you're not on an out-of-area page (/sng/{slug}-out-of-area/) — the popup is always suppressed there
  3. Check if the popup has already fired this browser session. Open an incognito window or add ?sngei_test=1 to any URL to force it to appear

How do I test the popup without waiting for exit intent to fire?**

Add ?sngei_test=1 to any URL on your site. Example: https://yoursite.com/?sngei_test=1. The popup will appear immediately, bypassing all time delay, scroll, and session checks.

Go to WP Admin → Settings → Permalinks and click Save Changes to flush the rewrite rules. This is required after installation for the /r/ short URL route to work. If the link is more than 30 days old, it has expired and a new one will need to be generated by submitting the form again.

SMS is not being sent. What should I check?**

  1. Go to SNG Exit Intent → General → SMS Notifications — check for the green Twilio connected notice
  2. If Twilio shows as not connected, configure it in Sweep&Go Core → Settings → Twilio
  3. Make sure the popup is in Phone Lead mode
  4. Make sure the visitor checked the SMS consent checkbox before submitting

The popup shows on the client onboarding page but I only want the Apply Coupon button.**

This is the correct behavior — on /sng/{slug}-client-onboarding/ pages the popup automatically switches to Scenario B, which shows the Apply Coupon button instead of a form. If you are seeing a full form on that page, verify the URL matches the /sng/{slug}-client-onboarding/ pattern exactly.

Can I disable the popup on specific pages?**

Not per-page through the UI currently. The popup is suppressed automatically on all /sng/{slug}-out-of-area/ pages and does not fire if Enable Exit Intent is unchecked. Per-page targeting is on the roadmap.

Where are the leads stored?**

Leads are stored in a dedicated database table (wp_sngei_leads) on your WordPress installation. They are never sent to any third party. You can view, search, and export them from SNG Exit Intent → Leads.

How does A/B testing work with the regular popup settings?**

When an A/B test is Active, it overrides the global Popup Settings for the duration of the test. Each visitor is assigned a variant for their session based on the configured traffic weights. When the test is paused or ended, the global Popup Settings resume.